Cancellation & Returns

Risk-free shopping with a 33-day returns period

If the instrument, equipment or accessories you bought don't meet your expectations, that's no problem. You can exchange or return your goods within 33 days without giving a reason. We'll gladly send you a return ticket. All you need to do is fill in and submit our online form. Further information on cancellation, exchanges and your return can be found in our Terms & Conditions.

To complete the online form you'll need your customer and order number. You can find these on your delivery note or in our confirmation emails to you. Please have them ready.

Online form