FAQ: Frequently asked questions

We are always there for you! Whether by phone, on-site in our two flagship stores or by email, we are always open to your questions, problems or requests. For a consultation , you will find an overview of all our department telephone numbers and email addresses where a specialist will answer directly. If you have questions about your order or just want to place an order by phone or email, then click here. If you have any questions about an ongoing order or items that have already been delivered, please contact either 06227 / 603 0 or session . Do you like it personally? You can find our branches here! We look forward to seeing you!

You can find all of our over 19,000 articles via navigation or search. Once you have decided, you can add the desired product to your shopping cart using the green button on the item detail page. Here you can also immediately see which shipping method or possible shipping costs are due. When you have all the items together, click on the shopping cart at the top right to open your shopping cart. After clicking on "Continue to checkout" you will be guided clearly through the payment and ordering process, where you enter your information, your desired payment method and your equipment is on its way to you.

Sometimes you just have to try things! We have therefore created a few options to show you whether you can find the item you want in a local branch. On each item page you will find information as to whether the item is currently available in Walldorf or Frankfurt, or whether it is currently only in our central warehouse. If you have a customer account ( you don't have one yet? Then go for it! ), you can also select your favorite branch here . You will then be shown in all item listings whether the item is available in your branch. Of course, if the item isn't available in your store, it doesn't matter. Contact us and we will bring it to the desired location for you.

No, there is no minimum order value at session . We ship free of charge from €29, including shipping costs of €3.90 within Germany.

From musicians for musicians – session combines an intuitive and modern online shop with traditional specialist retailers and concentrated local expertise. We have a fine selection of items to suit all needs, from entry-level equipment to exclusive collector's items. We try to design our range in such a way that we are convinced of all the products and can fully stand behind them. At session we pay particular attention to the shipping of stringed instruments such as electric guitars, acoustic guitars or basses. With us, an instrument doesn't just leave the warehouse in a box. Wooden instruments are often exposed to a wide variety of climatic conditions, especially when shipped over long distances from the Far East or the USA, which can have a negative impact on the playability of the instrument. We therefore make every effort to examine, adjust and prepare each instrument before shipping so that you can get started straight away after unpacking. We send instruments the way we would like to receive them ourselves! You can find out more about our guitar adjustment service here.

But of course! After selecting your payment method below, simply select your desired pickup location in the checkout. After you order, we will prepare the goods for you. After your order confirmation, you will then receive a second email as soon as the goods are ready for collection. If your desired pickup location is not displayed, not all items in your shopping cart are currently available at that location. In this case, please contact session .

We like individual and flexible solutions, even when it comes to paying. Therefore, you can pay with us via PayPal, VISA & MasterCard, Sofortüberweisung, AmazonPay or advance payment. Could there be something more? Installment purchases through easyCredit are also possible on fair terms and without complicated follow-up processes. You can find more information about payment methods HERE .

We try to ship every item so that it reaches you as quickly and efficiently as possible. Therefore, the selection of our shipping service providers depends heavily on the items you order. Generally we ship with both DHL and DPD, but larger items can also be sent via a freight forwarder. We also offer customers who want to buy keyboard instruments such as pianos or grand pianos the opportunity to book optional delivery to the living room including assembly service. You can decide this flexibly at checkout. In the checkout we always show you which shipping service provider your order is expected to be shipped with.

We ship most items on the same working day if ordered by 2 p.m. Depending on the shipping method, your order will arrive within Germany in an average of 1-3 days. You can find further information as well as international delivery times and costs on our shipping overview page or directly in the shopping cart. Freight forwarding and piano shipments take on cut 1-2 weeks, as an appointment between the shipping service provider and the customer is necessary. Therefore, in this case we also need your telephone number in the checkout.

Very gladly. If things have to happen quickly, we offer online vouchers in the form of a code, which will be sent to you via email as a PDF within a short time. Print: Done. If you don't have enough time to give the gift and you would like something a little nicer, you will find attractive vouchers including a beautiful envelope that we can have delivered to your desired address. You can find our vouchers here. These can of course be redeemed in our branches and in our online shop.

First of all, we would like to apologize if your delivery reached you in poor condition. We always strive to package items to withstand all shipping conditions. Unfortunately, it can still happen that an item was damaged during shipping. You can report this immediately in our returns area and we will take care of everything else.

After you have placed your order in our online shop, we will inform you about every further processing step by email. After an order and shipping confirmation, you will receive an invoice with a tracking code to track your delivery on its journey. Of course, you can also view the status of your order at any time in your customer account. notice: Due to our special service for stringed instruments (find out more), the shipping of these items can sometimes be delayed by a day so that your instrument arrives with you optimally adjusted.

B-goods are usually returns or exhibition items that may or may not have minor visual defects. In most cases the only thing missing is the original packaging. All B goods are of course checked by us for full functionality and are of course subject to the same guarantee and return conditions as new goods. Session sets, on the other hand, are bundles we put together around one main item to give you the best possible offer. You get everything you need, for example a piano bench, headphones, music stands or similar for keyboard instruments, without you having to put the items together yourself. The session sets are also cheaper for you than buying individual items. So, let's go!

We always strive to have as large a stock as possible of all popular items in our central warehouse. However, sometimes it still happens that an item is sold out. We often receive delivery information from our suppliers promptly or even offer the opportunity to pre-order the item. Simply contact us here and we will check the item or find an alternative together.

Are you satisfied and want to share your happiness? Excellent! Here you can give us a rating! You are not happy? Then please contact session first so that we can help you! If you would like to rate a product that you purchased from us online, you can do so in your “My Account” area. Alternatively, we will send you an email to review the product a few days after your order! Here you can inform other customers about your experiences and support them with their purchase.

With us you have the opportunity to return your goods within 33 days without giving any reasons. For hygiene reasons, items such as mouthpieces, reeds and in-ear headphones and similar items cannot be returned or exchanged if the packaging is open. We will also point this out to you on the product detail page for these items. You can find more information about cancellation and returns HERE . Do you want to register a return? Then visit our returns portal directly.

You no longer want your order? No problem, just call us on 06227 - 603-0 and we'll check whether we can intervene before shipping. Since we always strive to deliver the items to our customers as quickly as possible, it may be the case that the item has already been dispatched. In this case, you can simply reject the order upon delivery.

Of course we also make mistakes. Feel free to help us get better!

Here you report errors that you have noticed in a product: Product error form

You can report errors in our shop here: Shop error form

If you register a return with us ( to the returns portal ), we will send you a returns label within Germany with which you can send the item back to us. We will then check your return for damage and completeness within 2-4 days of arrival in our returns department. You will then receive an immediate refund of the invoice amount using the payment method you used. Orders placed in advance will be refunded, which can add 1-2 days processing time depending on the bank.

We are always looking for new ideas and content for you! We therefore attach great importance to the fact that you express your wishes and feedback. If you would like to see and hear a specific product, tutorial or similar on our YouTube channel, you are welcome to submit your suggestion by email to session . We will then try to incorporate your idea into our planning.