General Terms and Conditions

Valid from 18 June 2026

 § 1  Scope

 1.1  The following general terms and conditions apply to all business relationships of session GmbH & Co. KG, in particular also to orders placed via our webshop at www.session.de as well as www.custom-reserve.com. The contracting party is session GmbH & Co. KG, Wiesenstraße 2-6, 69190 Wiesloch.

1.2   Our General Terms and Conditions shall also apply if, despite being aware of conflicting or deviating conditions, we carry out delivery to the customer unconditionally.

§ 2   Conclusion of the contract on session.de and custom-reserve.com

2.1   The presentation of products in the webshop does not yet constitute an offer to conclude a purchase contract, but is an invitation to the customer to submit an offer. The customer's order by clicking the "BUY" button constitutes a binding offer. We will immediately confirm receipt of the order by e-mail (so-called acknowledgement of receipt). The acknowledgement of receipt does not yet constitute acceptance of the offer. The contract is concluded at the latest after 2 days by issuing an appropriate confirmation by fax or e-mail (so-called order confirmation) or by our sending the ordered goods to the customer. If the customer has chosen the payment method credit card or Maestro card, the contract shall, deviating from the preceding sentence, be concluded when the account is charged, if that time is earlier. During the ordering process you will be asked to actively agree to our Terms and Conditions.

2.2   Deviating from § 2.1, the presentation of products in the webshop constitutes a binding offer if the customer chooses the payment methods PayPal or Klarna Sofort (Sofortüberweisung). The contract is concluded when the customer confirms the payment instruction to PayPal or to Sofortüberweisung.

2.3   We store the contract text and send the customer the order data and our GTC by e-mail. For security reasons the contract text is no longer accessible via the Internet. The language available for concluding the contract is German.

§ 3   Supply reservation (self-supply reservation)

If the product ordered by the customer is not available from us because, through no fault of our own, our reliable supplier does not supply us despite placing an identical order before conclusion of the purchase contract, we will inform the customer of this in the order confirmation without delay, will thereby be released from our obligation to perform and may withdraw from the contract. If the customer has already made payments, we will refund these without undue delay.

§ 4   Prices and payment terms

4.1   The prices quoted are final prices including statutory VAT. Any applicable additional costs (e.g. shipping costs) are shown separately for the respective products. For deliveries to countries outside the EU additional customs duties and fees may be incurred, which are to be borne by the customer.

4.2   Payment can be made by prepayment, PayPal, credit card (VISA/MasterCard), Amazon Pay, purchase on invoice, EasyCredit Ratenkauf as well as Klarna Sofortüberweisung. The last chosen payment method is stored as a prefilled value in the account but can be changed for each order. There is no entitlement to use a particular payment method. We reserve the right, to secure credit risks in individual cases, to exclude certain payment methods and to carry out requested deliveries only against immediate bank transfer. If, in addition to the payment methods mentioned, there is also the possibility of instalment purchase via one of our cooperation partners, this will be indicated separately in the order mask. The terms and conditions of the cooperation partner shall then apply in addition. This is pointed out during the ordering process.

4.3   When paying by credit card or Maestro card using MasterCard SecureCode in the online shop, the customer gives us, by sending their order, a revocable authorisation to collect due payment claims from the respective account of the customer. The debiting of the account takes place at the time of the order.

4.4   A prerequisite for payment by Maestro card in the MasterCard SecureCode procedure is that the customer's Maestro card contains the individual 16–19-digit PAN (Primary Account Number). During the payment process an independent, encrypted connection to the card-issuing institution of the customer opens. By entering the PAN the customer is identified as the lawful cardholder.

4.5   When paying via PayPal the customer authorises us for this ordering process to collect the invoice amount via the payment service provider PayPal (Europe) S.à.r.l. & Cie, S.C.A. from the bank account stored with PayPal as a payment source, possibly also by way of a direct debit. 

4.6   A prerequisite for payment by "Klarna Sofort" (Sofortüberweisung) is an activated online banking account with PIN/TAN procedure. The transfer of the invoice amount is made via the secured payment form of Sofort GmbH, which is not accessible to us, immediately and directly to our account as part of the ordering process.

4.7   When paying by purchase on invoice, our claim is assigned to Unzer E-Com GmbH, Vangerowstraße 18, 69115 Heidelberg. In this case you may only discharge the debt to Unzer E-Com with liberating effect. For payment processing via Unzer purchase on invoice, the GTC and privacy policy of Unzer apply in addition to our GTC. 

§ 5   Shipping

5.1   Delivery within Germany is usually made by UPS or DHL; for bulky or particularly heavy goods by a forwarding agent. Deliveries within Germany are free of charge from an order value of €29.00. Orders under €29.00 are charged with €3.90 shipping costs.

5.2   If the customer is a business customer, shipment is at their risk. Otherwise the statutory provisions apply.

§ 6   Right of withdrawal

If the customer is a consumer, they may withdraw from their contractual declaration in accordance with the following instructions:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal you must inform us (session GmbH & Co. KG, Returns Department, Wiesenstraße 3, 69190 Walldorf, E-Mail: info@session.de, +49 6227 603 0) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at Withdraw from contract. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the withdrawal statement as well as the date and time of its receipt. You may also electronically complete and submit the model withdrawal form or another clear statement on our website Withdraw from contract. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for such reimbursement. We may withhold the reimbursement until we have received the goods back or you have demonstrated that you have dispatched the goods back, whichever is the earlier.

You must send back the goods or hand them over to session GmbH & Co. KG, Returns Department, Wiesenstraße 3, 69190 Walldorf without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
We will bear the costs of returning the goods for orders shipped within Germany. You only have to pay for any loss in value of the goods if this loss in value is the result of handling the goods beyond what is necessary to ascertain their nature, characteristics and functioning. Returns from abroad are made at the consumer's expense and risk. Please ensure adequate, secure packaging.

Special notes

If you finance this contract by means of a loan and subsequently withdraw from it, you will no longer be bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your lender or if your lender uses our involvement to finance the contract. If the loan has already been paid to us at the time the withdrawal becomes effective or at the time of the return of the goods, your lender will step into our rights and obligations arising from the financed contract with respect to you. The latter does not apply if this contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid contractual commitment as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement, if you also have a right of withdrawal for it.

The right of withdrawal does not apply to distance contracts

• for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
• for special orders of goods that are not part of the seller's regular range and are procured or ordered exclusively at the customer's express request. The customer will be separately informed about the exclusion of the right of withdrawal when placing the respective order,
• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g. reeds, in-ear headphones, harmonicas, etc.),
• for the delivery of goods which become inseparably mixed with other items after delivery due to their nature,
• for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
  
  

The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g. reeds, in-ear headphones, harmonicas, etc.),
• for the delivery of goods which become inseparably mixed with other items after delivery due to their nature and
• for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

• session GmbH & Co. KG, Returns Department, Wiesenstraße 3, 69190 Walldorf, E-Mail: info@session.de
• Hereby I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate

§ 7   33-day money-back guarantee

7.1   Without prejudice to the statutory right of withdrawal (§ 6), we grant the customer who is a consumer a 33-day money-back guarantee. The provisions of the statutory right of withdrawal shall apply to this guarantee unless otherwise specified below.

7.2   The paid purchase price will be refunded; any shipping or other additional costs incurred will not be refunded.

7.3   Deviating from sentences 1 and 2, the statutory periods shall apply to claims for damages due to a defect for which we are responsible in cases of injury to life, body or health caused by an intentional or negligent breach of duty by us or an intentional or negligent breach of duty by one of our legal representatives or vicarious agents, or other damages caused by an intentional or grossly negligent breach of duty by us or by an intentional or grossly negligent breach of duty by one of our legal representatives or vicarious agents. 

7.4   The 33-day period pursuant to § 7.1 begins upon receipt of the goods. To make use of the guarantee under § 7.1 the presentation of the original proof of purchase is required. Returns can be made by sending the goods back or by returning them to a retail store. Before sending the goods the customer must contact us by telephone or e-mail and, if applicable, use issued return labels. Returns from abroad are at the consumer's expense and risk.

7.5   The 33-day money-back guarantee can be claimed with regard to a purchased item only optionally and only once per item .

7.6   Music books and sheet music booklets purchased in our branches are excluded from the money-back guarantee.

§ 8   Warranty

8.1   The statutory warranty law applies unless otherwise agreed below.

8.2   If delivered goods show obvious transport damage, the customer who is a consumer is requested to complain to us about such defects as soon as possible. However, failure to make such a complaint has no consequences for the statutory claims of the customer who is a consumer and for their enforcement, in particular their warranty rights. The complaint helps us to assert our own claims against the carrier or the transport insurer. 

8.2   After receipt of the goods the customer who is a business customer is obliged to inspect the goods for defects.

8.3   If the customer is a business customer, the warranty period for the delivery of new goods is one year. For delivery of used goods that are marked as such on the product pages, the warranty for business customers is excluded; for consumers it is 12 months. These periods do not apply insofar as the goods are normally used for a building and have caused its defectiveness. Deviating from sentences 1 and 2, the statutory periods shall apply to claims for damages due to a defect for which we are responsible in cases of injury to life, body or health caused by a negligent breach of duty by us or an intentional or negligent breach of duty by one of our legal representatives or vicarious agents, or other damages caused by a grossly negligent breach of duty by us or by an intentional or grossly negligent breach of duty by one of our legal representatives or vicarious agents.

8.4   In the presentation of articles on the website sample articles are photographed and we endeavour to capture articles as individually as possible. However, there is no entitlement to specific variations or serial numbers, even if these can be recognised in the photographs.

8.5   Insofar as we exchange a product within the scope of the warranty or guarantee, it is already agreed that ownership of the item to be exchanged shall pass mutually at the time at which we receive the item returned by the customer or the customer receives the replacement delivery from us, respectively. 

§ 9   Liability

9.1   Claims for damages by the customer are excluded insofar as they are not based on intent or gross negligence on our part, our legal representatives or vicarious agents, a material contractual obligation, an obligation under the Product Liability Act or an injury to life, body or health.

9.2   In the event of breach of material contractual obligations which are based on slight negligence on our part, our legal representatives or vicarious agents, liability for damages is limited to the foreseeable, typically occurring damage.

§ 10   Retention of title

10.1   In contracts with consumers we reserve ownership of the delivered goods until full payment of the purchase price.

10.2   In contracts with business customers we reserve ownership of the delivered goods until full payment of all claims arising from the ongoing business relationship with the customer, including all ancillary claims.

10.3   In case of seizure and other interventions by third parties the customer must point out our ownership and notify us immediately in writing.

10.4   Any processing or transformation of the reserved goods by the customer is always carried out for us. If the reserved goods are processed with other items not belonging to us, we acquire co-ownership of the new item in proportion to the value of the reserved goods to the other processed items at the time of processing. If the reserved goods are mixed with other items not belonging to us, we acquire co-ownership of the new item in proportion to the value of the reserved goods to the other mixed items at the time of the mixing. If the customer's item is to be regarded as the main item, the customer must transfer proportional co-ownership to us.

10.5   We undertake to release the securities to which we are entitled at the request of the customer to the extent that the value of the securities exceeds the claims to be secured by more than 10%.

§ 11   Customer reviews

11.1   If the customer writes a review on a channel provided for this purpose on our website, they grant us a time- and location-unrestricted, royalty-free and non-exclusive licence to use the customer review online and offline, to copy, publish, translate, make available to third parties, distribute, make publicly accessible and reproduce it. Customer reviews solely reflect the opinion of the customers. The contents do not necessarily correspond to our views.

11.2   We reserve the right to check reviews for form and content prior to publication. Publication is not guaranteed.

§ 12   Applicable law, place of jurisdiction

German law shall apply exclusively to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) if the customer is a business customer. The exclusive place of jurisdiction for disputes between the contracting parties is Walldorf, the registered office of session GmbH & Co. KG, if the customer is a merchant, a legal entity under public law or a special fund under public law or if the customer has no general place of jurisdiction in Germany.